Shipping Policy

Processing Time

Most of our display pieces are custom-made to order, ensuring the highest quality for each piece Standard processing time: 3-5 business days
Processing begins once payment has been confirmed
You will receive a confirmation email with tracking number once your order ships

Delivery Times by Country

(Business days after processing)

North America:

• United States: 6-10 business days
• Canada: 8-12 business days

Europe:

• United Kingdom: 6-10 business days
• France: 6-10 business days
• Germany: 6-10 business days
• Italy: 6-10 business days
• Spain: 6-10 business days
• Netherlands: 6-10 business days
• Belgium: 6-10 business days
• Austria: 6-10 business days
• Sweden: 6-10 business days
• Portugal: 6-10 business days
• Poland: 6-10 business days
• Denmark: 6-10 business days

Asia & Pacific:

• Japan: 5-8 business days
• Singapore: 5-8 business days
• Australia: 6-10 business days

Other Regions:

• South Africa: 6-8 business days
• Israel: 6-10 business days
• Brazil: 15-25 business days
• Mexico: 10-15 business days

Important Notes:

• All delivery times are estimates and begin after the processing period (3-5 business days)
• Business days are Monday through Friday, excluding holidays
• Delivery times may vary during peak seasons or due to customs clearance
• International customers are responsible for any customs fees or duties

Express Shipping Option

Available for most destinations
Reduces delivery time by 30-50%
Additional fee applies

Tracking Your Order

• Tracking information will be sent to your email once your order ships
• You can also track your order through our website using your order number
• Please allow 24-48 hours for tracking information to update after shipping

Shipping Restrictions

• Some oversized items may have different shipping times
• Certain remote areas may require additional delivery time
• We reserve the right to adjust shipping methods based on order size and destination

Delayed or Lost Packages

• If you haven’t received your package within the estimated timeframe, please contact us
• We will assist in tracking your package or finding a solution
• Claims for lost packages must be made within 30 days of the estimated delivery date

Need Help?

Contact us at support@fancyplanetstore.com if you have any questions about shipping or delivery times.

We continuously strive to improve our shipping services and appreciate your understanding of our custom production process.