Cart 0
Order Cancellation
Orders can be cancelled within 24 hours of placing the order
Submit cancellation requests via email or customer portal
Full refund will be issued for cancelled orders
Custom orders may have different cancellation terms
Processing Time
Return requests must be submitted within 14 days of delivery
Approved returns will be processed within 5-7 business days
Refunds will be issued using the original payment method
Return Conditions
Items must be unused and in original packaging
Must include original proof of purchase
Custom-made or personalized items are not returnable
Display sets or bulk orders may have special return requirements
Return Process
Email our support team to request a return authorization number (RMA)
Include your order number and photos of the item
Package items securely in appropriate shipping materials
Ship to the provided return address with RMA number clearly marked
Refunds
Full refund for items meeting return conditions
Original shipping costs are non-refundable
Customer is responsible for return shipping costs
Damaged Items
Report damage within 48 hours of delivery
Include photos of damage and packaging
We’ll provide a prepaid return label for damaged items
Full refund or replacement provided
Need help?
Contact us at support@fancyplanetstore.com for questions related to refunds and returns.